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The Shopify Inbox App

The Shopify Inbox App

27th August 2021
8 Minute Read

We believe that the Shopify Inbox app is the ultimate marketing tool for merchants on the platform who are looking to up their customer service game.


Written by Madeleine

27th August 2021
8 Minute Read

Discover The shopify Inbox App 🤝

Turn browsers into buyers using the power of chat with the Shopify Inbox app. Out of the available Shopify integrations, we believe that this is the ultimate marketing tool for merchants on the platform who are looking to up their customer service game.

What’s The Shopify Inbox App? 💬

If you haven’t already heard about the Shopify Inbox app, it is a tool that has been designed for Shopify merchants to chat with their customers through an inbox solution. The integration closes the bridge of communication between the customer and company, meaning that products and services can be sold over chat at any time, anywhere.

For the businesses out there that want to be able to; manage customer conversations, create automated messages and receive insights on customer communications, the Shopify Inbox app is the smartest choice for the businesses already on the platform.

For us here at Karmoon, the handiest part of the application is that all information and control can be powered from one place, making it easy for merchants to keep track of data and communication outlets. So, say goodbye to juggling conversations and data, because the Shopify Inbox app will oversee everything for your business.

The Role of Shopify’s Inbox App

As we mentioned above, the Shopify Inbox app allows brands to communicate with their customers in the form of a chat anytime from anywhere which is both convenient and important for businesses in the ecommerce industry.

If you’re wondering how the application works, the Shopify app provides merchants with a communication outlet that can be accessed via the mobile app as well as on the web. This makes the tasks of; customer communication, conversation management and saved responses much simpler for businesses on Shopify.

Additionally, we believe that honest, open and fluid communication is one of the key ways that online businesses find success. With customers becoming smarter about the purchasing process and the decisions that they make when shopping online, the customer experience is more important than ever, which is why businesses must learn to play their hand with exceptional customer service and care.

With the Shopify Inbox app, consumer demands are met and business goals are made achievable, which is why this application is on our recommendation list.

If you’re looking to get started with the Shopify Inbox app, merchants on the platform will need to set the application up within their store’s admin. Select Shopify integrations such as this one can be added to a store and customised for free, making their features even sweeter.

Shopify Inbox App: The Key Features 🔑

We’re sure that you’re dying to hear what the Shopify Inbox app has to offer, so let’s take a look at the application’s key features:

Harness Insights: With the application installed, Shopify merchants will be able to analyse metrics within their store’s admin to understand how the power of chat is performing. Conversations have the potential to become checkouts with strategic planning.

Cart Status: Shopify stores will receive insights as to what customers currently have in their shopping cart during an online chat via the Inbox app.

Discount Codes: Custom discount codes can be shared over chat to close sales and turn one-time shoppers into loyal customers.

Chat Classification: With the handy automatic chat classification feature, merchants will be in a position to identify the conversations that are likely to lead to a sale.

Create FAQs: For customers to be able to locate basic answers to frequently asked questions, merchants can create FAQs within Shopify’s Inbox app by covering queries about your store’s return policy, shipping details and more.

Automated Responses: Greet customers with automated messages so they feel welcome and let them know when you’re available for real-time help. No customer likes to be kept waiting, so keep your brand efficient and consistent with automated responses so that customers can be assisted quickly.

Order Updates: Spend less time on customer support by sending automated order status updates via Shopify’s Inbox app.

Chat Integrations: Allow customers to connect with your Shopify store in more ways than one by using chat integrations such as; Facebook Messenger, Apple Business Chat, Instagram DMs (coming soon) and more.

Streamline Messaging: Save time and manage customer conversations via; online store chat, emails and social networking within the Shopify Inbox app.

Chat on your Terms: Customers expect answers to their queries within a fast and timely manner, which makes the pressure to respond in real-time a challenge for many businesses. However, the Shopify Inbox app means that teams can deliver high-quality messages without the need for live chat.

Email & SMS: Collect customer information at the start of each chat and continue conversations over email or SMS without leaving Shopify’s Inbox app.

Team Empowerment: Not only will Shopify integrations such as this empower business owners but teams too. A higher volume of customers will be assisted in a smaller time frame, allowing the team to provide the highest level of customer service possible for every consumer who gets in touch.

Case Study: Wood Wood Toys

We think the features above speak for themselves, but don’t just take our word for it, here’s what Rennie Wood - Founder of Wood Wood Toys, has to say about Shopify Inbox:

“Shopify Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.”

To discover how Wood Wood Toys utilise the Shopify Inbox app to grow their business check out this case study for more information.

So, what are you waiting for? Join Wood Wood Toys and the community of businesses already on the platform who are utilising the Shopify Inbox app to build a powerful presence to chat to customers where they shop.

To learn about the Inbox app in further detail, visit the Shopify Help Centre. Shopify’s dedicated support team is always happy to help. Reach out and contact support if additional assistance is required.

In short, the Shopify Inbox app is about more than offering customer support. Don’t get us wrong, this is super important for any online business to pursue and implement into the heart of their operation, but like so many Shopify integrations, this application delivers more than what first meets the eye.

Did you know that 70% of Shopify Inbox conversations are with customers who are in the middle of making a purchasing decision? That’s right, Shopify Inbox has the power to make or break a sale and all we can say is thank you to Shopify for creating a marketing tool that allows merchants to turn browsers into buyers using the power of chat.

If you haven’t already, try out Shopify for yourself by signing up for a 14-day free trial.

If you’re actively looking to work with a Shopify agency designer or developer to assist you with your business, we’d love to hear from you. Get in touch with us to get started!

Get Started with Shopify

Looking to get started with Shopify? Take advantage of Shopify's 14-day free trial, no credit card is required.

If you're actively looking to work with a Shopify agency designer or developer to assist you with your business, we'd love to hear from you. Get in touch to get started!

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